Vision Direct Launches Live Video Consultation Service with Certified Optical Dispensers
Striving to enhance the online eyewear shopping experience, Vision Direct offers a cost-effective solution to customers seeking personalised assistance and advice.
Vision Direct, a leading online eyewear retailer known for innovative solutions, has launched its latest service – live video consultations with certified in-house optical dispensers. This revolutionary addition aims to further enhance customers’ online shopping experience by providing access to expert guidance and personalised assistance from the comfort of their homes.
Vision Direct has always been committed to making buying glasses online seamless and convenient. It offers customers features like Virtual Try-On, a Lens Scanner app and a pupillary distance tool to help with choosing frames and ordering prescription lenses, setting the benchmark for easy and hassle-free online eyewear shopping.
Now, customers can use the new live video consultation service to chat directly with certified optical dispensers who can address their queries and concerns. Whether customers need assistance choosing prescription lenses or coatings to best suit their vision needs, frame advice for sizing, fitting or shape recommendations, the experienced optical dispensers at Vision Direct are readily available to help. They are also on hand to assist with pupillary distance measurements and troubleshoot prescription lens issues post purchase.
In today’s challenging financial climate, Vision Direct understands the importance of providing value-added services to help customers save money. The live video consultation is entirely free of charge, allowing customers to access professional guidance at no additional expense, and all via real, human interaction.
“With the launch of our live video consultation service, we are taking online eyewear shopping to the next level,” says Julia Ritchie, Global Head of Prescription at Vision Direct. “We understand that purchasing glasses online can sometimes be daunting, especially when it comes to understanding prescriptions and finding the perfect fit. Our goal is to make this process as easy and stress-free as possible by offering direct access to our team of certified optical dispensers, who can provide expert advice and assistance in real-time.”
Vision Direct remains committed to innovation and customer satisfaction, continuously striving to exceed expectations and provide unparalleled service to its valued customers.
For more information about Vision Direct and its live video consultation service, please visit https://www.visiondirect.com.au/p/book-your-consultation/.
About Vision Direct
Vision Direct is a global eyewear e-retailer with over 15 years of expertise in the eyewear industry. Vision Direct’s mission is to bring affordable eyewear to all customers worldwide by offering an extensive range of eyeglasses, sunglasses and contact lenses at accessible prices. With tools like Virtual Try-On, pupillary distance measurement and Lens Scanner, Vision Direct puts technological innovation at the core of customers’ experience, making the whole process easy and enjoyable.